Introduction:
Thank you for choosing Kiwiboom. We appreciate your trust in our services. We understand that occasionally, there might arise a need for reconsideration of purchased products or services. Hence, we present a clear and comprehensive refund policy for our users.
1. Eligibility Criteria:
a. Refunds are considered for transactions that occurred within the last 30 days unless explicitly specified differently for a specific product or service.
b. The product or service should remain unused and, where applicable, in its original packaging.
c. Any service or digital content accessed, downloaded, or commenced is generally exempted from refunds due to the nature of digital distribution.
2. Non-Refundable Items:
Certain services or products, due to their nature, are exempt from being refunded. This includes, but is not limited to:
a. Digital downloads or streaming services upon access.
b. Personalized or customized products or services.
c. Shipping and handling charges, where applicable.
3. Refund Process:
a. Requests for refunds must be formally made, detailing the reasons for such request.
b. Upon receipt of a refund request, our team will evaluate the claim based on our policies and communicate the outcome within a reasonable timeframe.
c. If approved, refunds will be processed to the original payment method within a stipulated time, contingent on banking and transaction processes.
4. Delays in Refund:
If an approved refund does not reflect within the expected timeframe:
a. Verify with your banking institution.
b. Contact your credit card company; occasionally, there might be processing delays.
c. Should the above steps not resolve the matter, kindly contact our support team at support@kiwiboom.com
5. Exchanges:
Only products that are defective or damaged may be exchanged. Instances of such discrepancies must be communicated immediately upon detection.
6. Exceptions:
Kiwiboom reserves the discretionary right to consider exceptions to this policy on a case-by-case basis. Such discretion will be executed judiciously, considering the specifics of the situation.
7. Inquiries:
For clarity on our refund policy or to initiate a refund request, please direct your communication to support@kiwiboom.com
8. Modifications:
Kiwiboom holds the authority to revise or update this Refund Policy when necessary. Users are advised to periodically review this policy for any amendments.
